I respect your right to privacy online and understand that keeping control of your personal information is important. I am therefore committed to safeguarding and preserving the privacy of anyone who visits my website. This Privacy Policy explains what happens to any personal data you provide to me, or that I collect from you whilst you visit my site. It also explains how cookies are used on this website.

Legal basis for capturing information

I will collect and process information about you only where I have legal basis for doing so. This legal basis will depend on the individual services offered to you and how you use them, but in general terms I will only collect and use your information where:

• It is necessary for to provide you with a service, such as regular emails providing information you have signed up to receive.
• It satisfies a legitimate interest which is not overridden by your data protection interests. Such as for research and development via a questionnaire or other method.
• You have given your consent to do so for a specific purpose.
• I need to process your data in order to comply with a legal obligation.

In cases where you have consented to my use of your personal information for a specific purpose, you have the right to change your mind at any time. Where I am using your information because I have a legitimate interest to do so, you have the right to object to that use, but do note that in some cases this may mean you are no longer able to fully access services for which you signed up.

Information collected

In operating this website, the following data about you may be collected and processed:

• Non-identifying information about your use of my website. This may include, but is not limited to details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
• Identifying information which you have provided voluntarily. For example, when you sign up for information, make a purchase, or avail yourself of services being offered.
• Identifying information that you provide when you communicate with The Stress Master by any means.

Use of Cookies

Cookies are temporary files stored in your web browser by a website to help track usage and enable services that rely on a persistent identity. You can control which cookies you accept and remove them at any time by adjusting your browser settings. Some cookies are essential, and this website may not function as expected without them. For more information please read the advice at aboutcookies.org. Below is a summary of the cookies used on this website:

• Google Analytics, including _ga, _gid, _gat, _utma, _utmb, _utmc, , _utmt and , _utmz.
• YouTube, including SID, HSID, SSID, APISID and SAPISID.

Should any further cookies be utilised, these will be included in any updates to this Privacy Policy.

Use of your personal information

I use the information collected from you to provide my services to you. In addition to this, I may use the information for one or more of the following purposes:

• To provide information to you that you request from The Stress Master relating to the products and/or services being offered.
• To provide information to you relating to additional products and/or services that may be of interest to you. This additional information will only be provided where you have consented to receive such information, for example when you signed up to The Stress Master email list.
• To inform you of any changes to my website or services.

Disclosing your information

I will never disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• Where I am legally required by law to disclose your personal information.
• To further fraud protection and reduce the risk of fraud.

I never reveal your details to third parties in order for those parties to supply you with information regarding unrelated goods or services. I do, however, rely on third parties to operate my website and services. These are listed under third party data processors below. Should any additional third parties be utilised, or existing third parties be changed, these will be included in any updates to this Privacy Policy.

Storing your personal data

In operating The Stress Master website, it may become necessary to transfer data that is collected from you to locations outside of the European Union for processing and storing. By providing your personal data to me, you agree to this transfer, storing and processing. I do my utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. I cannot guarantee the security of data that you choose to send me electronically: sending such information is entirely at your own risk.

Third party data processors

Like most businesses, I rely on a number of third-party services to support day-to-day operations. At times, I may also hire third parties to operate, maintain or improve my website and other digital services. Some of these service providers will, by necessity, have access to – or be directly involved in – the processing or storing a subset of the personal information you share with me.

All my third-party data processors have been carefully chosen as service suppliers who also practice GDPR (General Data Protection Regulation ) requirements for responsible data handling. I believe that each has in place appropriate protections to ensure the security of the data I store or process with them and have clear policies for how they treat that data. But if in doubt you should review their individual Privacy Policies where applicable.

The current third party services for The Stress Master are:

• https://www.google.com/calendar. I use this service in order to offer you a private one-to-one free telephone coaching call. This requires me to synchronise my calendar with the booking date and time you make, in order to ensure your booking can be taken.
• Google(Website Analytics). Google Analytics is a website analytics tool offered by Google to help you analyse website traffic, record overview data on the number of visitors to the website and their browsing behaviour. Their Privacy Policy is at: https://support.google.com/analytics/answer/6004245?hl=en
• MailChimp(Email Marketing): I use this company to provide an email service, allowing me to ensure safe and secure delivery of any email communication I have with you. Their Privacy Policy is at:  https://mailchimp.com/legal/privacy

Before using or sharing your information with third parties in ways not described here or previously authorised by you, I will provide you with notice and an opportunity to control the further use or disclosure of your personal information. Should any additional third parties be utilised, or existing third parties be changed, these will be included in any updates to this Privacy Policy.

Email marketing

I currently use MailChimp for my email marketing. When you subscribe to my email programmes, the email address and name you submit will be held securely by them and the information also made accessible to me. MailChimp’s email servers are based in the United States, so your information may be transferred to, stored, or processed in the US. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework, which certifies that is has adequate safeguards in place. As a respected email marketing provider, MailChimp won’t share your information with any unauthorised third parties or contact you directly at any time.

Additionally, I use what is known as a ‘double opt-in process’, which asks anyone signing up to my email subscriptions to confirm that it was them that entered their personal information, and not someone fraudulently using their details. In order to provide this extra layer of data protection, MailChimp will collect your IP address and a timestamp. This is to help provide my evidence of your confirmation and consent to receive emails from The Stress Master, should I need to submit this to the regulator.

By default, I will retain your data in MailChimp for as long as you choose to stay subscribed or such time as your account is considered to be inactive. You can update your details or opt-out of my emails at any time using the ‘Unsubscribe’ or ‘Email Preferences’ links found at the bottom of every email I send via MailChimp. If you unsubscribe, MailChimp will retain your email address, only for the purposes of a suppression list, to ensure that no further email messages can be sent from The Stress Master unless you actively choose to opt-in again.

Contact and communication

Subscribers and non-subscribers contacting me by any means do so at their own discretion and provide any such personal details requested at their own risk.

Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the The Data Protection Act 2018. Every effort has been made to ensure safe and secure submission of any form containing private data from you, but you are advised that when using such processes you do so at your own risk.

I use any information you have submitted to provide you with further information about my services or to assist you in answering any questions or queries you may have. This includes using your details to subscribe you to my email lists, but only if this was made clear to you and your express permission was granted when submitting any form. Or whereby you, the subscriber have previously purchased from – or enquired about purchasing from – me a product or service that the emails relate to. This is by no means an entire list of your user rights in regard to receiving email marketing material.

External links

On occasion, I include links to third parties on this website.

Although The Stress Master website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout the website. Where I provide a link, it does not mean that I endorse or approve that site’s policy towards visitor privacy. Please review their privacy policy before sending them any personal data.

Despite my best efforts, I cannot guarantee or verify the contents of any externally linked website. Visitors and subscribers viewing The Stress Master website should therefore note they click on external links at their own risk and that I cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Advertisements and sponsored links

My website does not currently contain any sponsored links, adverts or content. Any changes in this regard will be included in the relevant Privacy Policy update.

Social media platforms

Communication, engagement and actions taken through external social media platforms that The Stress Master participates on are according to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

Users are advised to use social media platforms wisely and engage upon them with due care and caution in regard to their own privacy and personal details. I will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to do so through primary communication channels such as telephone or email.

My website may use social sharing buttons which help share web content directly from webpages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a webpage respectively through your social media platform account.

Social media shortened links

Though my social media platform accounts, I may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (website addresses).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by me. Despite my best efforts to ensure only genuine URLs are published, many social media platforms are prone to regular spam and hacking. Therefore I cannot be held liable for any damages or implications caused by visiting any shortened links.

Your individual rights and right to complain

The GDPR (General Data Protection Regulation) provides you, the individual, to:

• the right be informed
• the right of access
• the right to rectification
• the right to erasure
• the right to restrict processing
• the right to data portability
• the right to object
• rights in relation to automated decision-making and profiling

The GDPR also provides you, the individual with the right to complain. If you have such a complaint, please contact me in the first instance at ches@thestressmaster.com or by telephone at +44 (0) 333 202 6285 and I will do my utmost to address your concern. If you are then still dissatisfied, you can register a complaint about my handling of your personal data with the ICO (Information Commissioner’s Office), who are the UK’s supervisory authority for GDPR. Please refer to the following link: www.ico.org.uk/concerns.

In this regard, the GDPR gives you the right to know what person data I hold, to have it updated if it is inaccurate or removed entirely if you no longer consent to my use of it. I will endeavour to respond to any such request within one month, confirming receipt and outlining what follow-up actions will be taken and when. Please note that I reserve the right to charge a fee of £10 to cover costs incurred in providing you with the information.